Refund Policy

Last updated: July 2026

1. Overview

We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which refunds are available for premium feature purchases made through Creem.

2. 7-Day Full Refund Guarantee

All premium purchases come with a 7-day full refund guarantee. You are eligible for a full refund if:

• Your refund request is submitted within 7 days of the purchase date
• You have not used premium batch features (batch export, mass processing, bulk ZIP download, etc.) during the trial period

To request a refund, send an email to [email protected] with your order ID or the email address used for purchase.

Refunds are processed within 2 business days after approval.

3. Non-Refundable Situations

Refunds cannot be processed in the following cases:

• Refund requests made after 7 days from the purchase date
• You have used premium batch features (batch export, mass image processing, bulk table extraction, etc.) during the purchase period
• The purchase was made more than 30 days ago regardless of usage

Digital products are inherently non-returnable once premium batch features have been accessed. We encourage you to apply for a 3-day free trial before purchasing if you want to evaluate premium features.

4. 3-Day Free Trial (Alternative to Purchasing)

If you want to test premium features before buying, you can apply for a 3-day full-feature trial:

• Send an email to [email protected] to request a trial license
• Each user is eligible for one trial per extension
• Trial access expires automatically after 3 days
• No payment information is required for the trial
• No automatic charges are applied after trial expiration

5. Subscription Cancellation

For monthly subscriptions:

• You may cancel your subscription at any time through your Creem dashboard
• Cancellation stops future billing but does not refund the current billing period
• After cancellation, premium features remain active until the end of the current billing period
• Once the billing period ends, premium features are locked; free core functions remain fully usable

6. Lifetime License

One-time lifetime licenses:

• Provide permanent access to premium features for the purchased extension
• Do not expire and do not require renewal
• Are subject to the same 7-day refund policy described above

7. How to Request a Refund

To request a refund:

1. Send an email to [email protected]
2. Include your order ID or the email address used for purchase
3. Briefly state the reason for your refund request
4. We will respond within 24 hours on workdays

8. Contact

For any refund-related questions:

Email: [email protected]

Payment Processor: All payments are securely processed by Creem. We do not store your credit card information.