Refund Policy

Last updated: July 2026

1. Overview

We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which refunds are available for premium feature purchases made through Creem.

2. 7-Day Full Refund Guarantee

All premium purchases come with a 7-day no-questions-asked refund guarantee. If you are not satisfied for any reason within 7 days of purchase, you are eligible for a full refund — no explanation needed.

To request a refund, send an email to [email protected] with your order ID or the email address used for purchase.

Refunds are processed within 2 business days after approval.

3. Non-Refundable Situations

Refunds cannot be processed in the following cases:

• Refund requests made after 7 days from the purchase date

We encourage you to apply for a 3-day free trial before purchasing if you want to evaluate premium features first.

4. 3-Day Free Trial (Alternative to Purchasing)

If you want to test premium features before buying, you can apply for a 3-day full-feature trial:

• Send an email to [email protected] to request a trial license
• Each user is eligible for one trial per extension
• Trial access expires automatically after 3 days
• No payment information is required for the trial
• No automatic charges are applied after trial expiration

5. Subscription Cancellation

For monthly subscriptions:

• You may cancel your subscription at any time through your Creem dashboard
• Cancellation stops future billing but does not refund the current billing period
• After cancellation, premium features remain active until the end of the current billing period
• Once the billing period ends, premium features are locked; free core functions remain fully usable

6. Lifetime License

One-time lifetime licenses:

• Grant permanent access to premium features of the version available at the time of purchase — the license key never expires
• Include all updates published during the product's active maintenance period
• Do not guarantee indefinite product development or free upgrades to future major versions
• Are subject to the same 7-day refund policy described above

7. How to Request a Refund

To request a refund:

1. Send an email to [email protected]
2. Include your order ID or the email address used for purchase
3. Briefly state the reason for your refund request
4. We will respond within 24 hours on workdays

8. Contact

For any refund-related questions:

Email: [email protected]

Payment Processor: All payments are securely processed by Creem. We do not store your credit card information.